Frequently Asked Questions
Can't find what you're looking for? Contact us and we'll be happy to help.
Shipping
How much does the shipping costs?
Shipping rates will be updated at checkout depending on your location. On occasion, we offer international free shipping (will be mentioned on home page).
Do you ship internationally?
Yes, we do. Please put your address on checkout and it will be updated for you.
How long until you ship the products?
We ship your orders as soon as we receive them, from Monday - Friday, 9am - 4.30pm GMT
Returns & Refunds
How do I return my order?
You can return your order up to 14 days after it has been delivered, if all tags are still attached. Please note, returns are not free - you pay for shipping back to us. Please note that all sale items are final sale and are not eligible for return or exchange. Please read our Returns Policy for more information: https://harizan.co.uk/pages/returns-policy
Who pays for customs, duties and taxes?
Please note that Harizan is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.
Order & Processing
Can I cancel my order?
We pack our orders fast, so please get in touch ASAP if you'd like to cancel your order. If it hasn't been packed or shipped yet, we'll be able to cancel and refund you the full amount. Please contact info@harizan.co.uk Please note: we cannot guarantee modifications before dispatch.
What if I want an out of stock item?
We keep limited stocks of our designs, however, if there is an overwhelming demand for a particular design, we will consider re-stocking. Please sign up to our mailing list to be notified when we re-stock and for upcoming drops.